Information we collect
We collect information you provide through enquiry forms, email and direct communication, including contact information and the medical summary needed to respond.
Sensitive information
Health information is sensitive. The public website form is designed for an initial summary only. Do not submit passport scans, payment-card data or complete medical-image archives through the public form.
How information may be used
- To respond to your enquiry
- To assess whether a relevant service or pathway may exist
- With your knowledge, to coordinate review with relevant medical institutions
- To maintain service and compliance records
Sharing
We do not sell personal health information. Where hospital review is requested, relevant information may be shared with the selected medical institution after further communication and consent.
Retention and rights
Retention depends on operational, legal and medical-coordination needs. You may contact us to request access, correction or deletion, subject to applicable obligations.
